Corporate News:
Arizona
Hearing Now Available To Yahoo! ShoppersNow
Yahoo! shoppers can have instant access to the Arizona
Hearing store by searching for specific products in the
Shopping section of Yahoo!
The
store, which initially offered less than 50 items, has
gained a new facelift with the complete line of products
now available to Yahoo! shoppers.
We've
been working with the Yahoo! marketing team to achieve
more visibility within Yahoo.
Update:
We no longer have the Yahoo store.
TTY
Access
Now Deaf
and Hearing Impaired customers within the US can reach us
by direct dialing our TTY toll-free number: 1 866 674
3549. International TTY/voice access is available
through our regular land-line: +1 520 883 8600.
By the
way, in case you're wondering what TTY stands for, here is
a piece of trivia for you:
TTY =
teletypewriter
TDD = telecommunication device for the deaf
Valentine
Promotion at AzHearing.com
Consider
giving your Valentine one of our special promotion
items:
Talking
Watches - 20% off on selected models
Amplified
Telephones - 10 to 20% off of the list price
TTY -
Up to 10% discount on some Ultratec units
Did
you know that ...
- One of the most
commonly asked questions we receive from our customers
is, "What does
TTY/TDD stand for?" -- See answer under "TTY
Access" (above).
- Oticon is seeking
nominations in several categories for its Focus on
People Awards. Deadline for entries is 03/15/02. http://www.hearingexchange.com/awards/awards-010802.htm
- Hearing Exchange is
sponsoring daily online chats on topics of interest to
the Deaf and Hard of Hearing communities. Find out
more at http://www.hearingexchange.com
- We are looking for
personal stories to publish in our Newsletter.
Contributions from Blind/Low Vision readers are
especially welcome. Interested? Email the editor.
Winners
of the December & January Prize Drawings
Congratulations
Kristy Williams (Alpine, TX) and Vickie Resso (Pinole,
CA), the lucky winners of our monthly prize
drawings.
Each will receive a bilingual pocket-size talking
calculator/alarm clock.
Interested in
participating in our prize drawings? Read box on your left
for details.
Feature
Article & Links:
Stages of
Hearing Loss - by Margie Littlell Ulrich, CCC-A Audiologists
confronting hearing loss in people on a daily basis often
find it baffling that vision loss can be immediately
rectified with a doctor's visit or the purchase of glasses.
However, hearing loss is often "lived with" or
ignored for years after the first realization of the
problem. This fact is especially amazing since vision loss
just concerns the individual but hearing loss affects the
whole family, often causing a profound interpersonal
communication handicap. As one grandchild said to his
grandpa, "Gramps, it would be so much more fun to talk
to you if I didn't have to repeat everything."
What makes this common attitude destructive is that many
hearing losses are easily treated in the early stages. In
addition, some hearing losses can signal another physical
problem which needs immediate attention.
Dr. Oscar E. Armero, an audiologist at the Miami Veteran's
Administration, has identified six stages of grieving which
may accompany a hearing loss. He states that a hearing
disability or handicap cannot be predicted from a hearing
test because many older individuals perceive the problem as
a stigma affecting their self-image and often resulting in
fears of inadequacy and aging.
Stage one: DENIAL or PARTIAL DENIAL
People in this stage often admit to having a communication
problem; however they are convinced that it is not "bad
enough" for intervention. They may assume that it is
"normal" for an older person not to hear well.
Unfortunately, as Dr. Sam Trychin says, physicians or other
professionals may give erroneous and harmful information,
such as, "It's only a mild hearing loss, don't worry
about it unless it becomes severe." Or "nothing
can be done for your hearing loss" (meaning no medical
or surgical treatment will help but taken to mean by the
patient that there are no remedies for the hearing loss).
This stage of denial may persist for years, according to
Armero. Married couples in crisis due to a hearing
impairment frequently report years of conflict caused by the
lack of adequate communication. The spouse or family members
fall into the role of "hearing aid" for the person
in denial by repeating or interpreting conversations which
are not understood, or speaking in a loud voice, or
isolating the family member.
Stage two: ANGER
Anger may follow or accompany the stage of denial. The
hearing impaired person may project their frustrations and
anger toward family members for "not speaking
clearly" or "mumbling", a maladaptive
behavior described as a displacement of responsibility. This
anger may result in frequent family arguments, resentment,
and other relationship destroying emotional conflicts.
According to Sam Trychin, people who have hearing loss are
often completely unaware of the effects of it on other
people.
Stage three: AWARENESS
Awareness is often the stage which allows the hearing
impaired person to confront the problem which is restricting
his/her life. This stage is often the hardest to reach.
Empathic listening of the hearing professional may help; but
often, it is a life event when the hearing loss problem
presents itself in such a way that it can no longer be
ignored. One man told me that he realized "how
bad" his hearing loss was when his boss turned away
still speaking and he did not understand the message.
Awareness often surprises individuals out of the stages of
denial and anger. But how the person with the hearing loss
reacts to this new awareness is very important.
Stage four: DEPRESSION
Depression often accompanies awareness because the
individual is unsure of the solutions to the problem. The
person may feel a specific sense of loss: loss of youth, or
they may see the reflection of their restricted lifestyle
and isolation caused by their hearing loss. Often just
rephrasing the emotions of the person with the hearing loss
and answering their questions by a sympathetic professional
will empower this individual to make decisions which will
dissipate the depression.
Stage five: BARGAINING
Bargaining may be a last ditch effort of the person with the
hearing loss to avoid the inevitable as long as possible
which is counter-productive to a rehabilitation plan.
Bargaining can be helpful because it can provide the person
time to overcome their emotions and transcend into the stage
of acceptance. In this stage, the individual will say,
"If YOU would not yell at me, I will...." Or
"Ok, I will go get my hearing testing if you
will....." etc.
Stage six: ACCEPTANCE
Acceptance signals the hearing professional and the family
that the individual has overcome their denial of the hearing
impairment and that they are willing to subscribe to the
rehabilitation process. Hearing aids should be considered as
only a partial solution to a hearing problem. In fact,
hearing aids may not be appropriate to all people with
hearing loss. Every person needs a comprehensive
rehabilitation program which has been customized to that
individual's communication needs. When a person with a
hearing loss receives a comprehensive plan of action, it
does not signify personal weakness. Rather, it demonstrates
a willingness to confront a problem and work on the
solutions together with the professional and family members.
According to Dr. Armero, even a marginal hearing impairment
in an older adult can result in reduced independence,
decreased emotional well being, and other social limitations
which are not seen in normal hearing individuals. They may
show poor or unacceptable telephone habits, a loud speaking
voice, embarrassment in public, and a lack of participation
in social activities. Sometimes, the simple first step of a
hearing evaluation is the step that will change lives.
The Mid-East Tennessee Regional Speech and Hearing Center
has prepared a Communication Complication Guide based on the
different levels of hearing loss and how it affects
communication. It is available FREE by sending a
self-addressed stamped envelope to: The Mid-East Tennessee
Regional Speech and Hearing Center, PO. Box 258, 391 Main
Street, Dayton, Tenn. 37321
Margie
Littell Ulrich, CCC-A is a clinical audiologist and a
contributing writer at HearingExchange. She practices
audiology at the Mid-East Tennessee Regional Speech and
Hearing Center in Dayton. She is also the chairperson of the
Children's Wellness Council of Tennessee.
Reprinted
with the author's permission.
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